Are there 4 different roles in selling?

We are often told that consultancy is different from selling. Whether you call it selling or consultancy you need a structured approach.

The one I use, and have taught others to use, is structured around 4 different roles:

1. You as a Counsellor and the question to be asking is what is the client’s challenge? The objective is to get them to wallow around in their vision, issues & challenges in your area of expertise.

2. You as a Story Teller giving real examples relating your experience to the client’s challenge, in other words, here’s how you can help. The objective is to demonstrate your credibility.

3. You as a Business Person challenging yourself and your own business by asking do I want to help? The objective here is to check to make sure we have the real issues. Can we do good business and add mutual value.

4. You as a Project Manager asking how do we start and where do we go from here? The objective here is to move to closing, what does the client think of the solution and what do we need to do next.

So, what’s your challenge?


What does being a Chartered Fellow (FCIPD) mean?

Prompted by one of my clients seeing the letters FCIPD on my business card and on my LinkedIn profile, I was curious to try to answer this question.

It prompted me to look at the CIPD criteria published in March 2011.

As well as what a Fellow does and the knowledge a Fellow must have, he or she has to demonstrate three clusters of behaviour in the work environment:

1. Insights & Influences which are broken down into Curious, Decisive Thinker and Skilled Influencer.

2. Operational Excellence which is broken down into Driven to Deliver, Collaborative and Personally Credible.

3. Stewardship which is broken down into Courage to Challenge and Being a Role Model.

I guess the question now is what’s does this mean for our CPD?